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What You Need to Know FACTS • As part of the CARES Act, the federal government states that borrowers with loans owned, guaranteed, or insured by Fannie Mae, Freddie Mac, FHA, VA, and USDA can apply for forbearance for up to 6 months initially and up to 12 months in total. • Forbearance is not payment forgiveness. It means payment postponement. All payments are still owed. The borrower and servicer must discuss and agree on repayment options at the end of the forbearance period. • This program is intended for borrowers that are experiencing an immediate HARDSHIP that impairs their ability to make their current mortgage payments. • Forbearance is not automatic. You must contact your mortgage servicer to discuss your situation and to request and be approved for a forbearance. Your mortgage servicer is the company where you make your mortgage payment. FICTION! • Fannie Mae, Freddie Mac, FHA, VA, and USDA are all on the same page of how to handle the forbearance requests. • Loan servicers for the above referenced agencies are fully aware of the policies and procedures they must follow to determine if a borrower is eligible for forbearance. • If you postpone 6 months of payments, the payments will just be tacked on to the end of the mortgage term. This is called a modification and is a much more complicated situation than is being advertised. Please contact your servicer and FULLY understand your options for payment postponement and FULLY understand your obligation for repayment after the postponements.

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We understand that there are many questions regarding the loan process during the COVID-19 crisis we are facing. We have compiled a list of frequently asked questions and answers that can be found below, and we will continue to update this list as needed. Communication with us will be ongoing through this crisis. We are in this together and are here for you as you embark on the exciting journey of homeownership! Can I still get a mortgage or refinance my current mortgage? Yes.  We are working remotely and working hard to make sure new applications and in-process loans move through the process smoothly; we do not anticipate any mortgage delays at this time. What can I do help with my loan? • Provide everything requested in a timely manner to ensure that your loan is not delayed. • Respond to inquiries quickly, and keep your credit clean. • If at all possible, refrain from job changes during the process of purchasing or refinancing your mortgage. If you have any changes in income, please let your mortgage banker and loan processor know immediately. • Be patient and aware. During a pandemic, things change from hour-to-hour, so there may be unforeseen circumstances during the process. It’s a good practice to stay in good contact with your BankSouth Mortgage mortgage banker to stay up-to-date on the status of your mortgage loan. Does the process take longer during a pandemic? At this time, there does not appear to be any delays. It is a good practice to stay in contact with your mortgage banker on the status of your loan. Are the same mortgage programs and products available? Yes. ...

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The 2018 HDMA Book of Origination published by the Mortgage Bankers Association ranks BankSouth Mortgage number 8 in the state of Georgia. Atlanta, Georgia, October 30, 2019 – According to the 2018 HDMA book of origination that was published by the Mortgage Bankers Association, BankSouth Mortgage is ranked number 8 in the state of Georgia based on lending volume. BankSouth Mortgage successfully produced 4,197 loans totaling 1,037,045,000. This total makes up 2.21% of the loans in Georgia for the year in 2018. “It is exciting to know that we were in the top 10 for select markets,” said Kim Nelson, CEO of BankSouth Mortgage. BankSouth Mortgage is pleased to meet the needs of so many customers within the communities we serve. The record-low interest rates continue to motivate borrowers in the current market to purchase and refinance their existing loans. There are numerous options offered by BankSouth Mortgage for today’s borrowers. BankSouth Mortgage specializes in the following loans: Conventional FHA USDA Rural VA Construction/Renovation Refinance Adjustable Rate Jumbo Down payment assistance options “Developing mortgage programs and being flexible to meet our clients’ needs first fosters the success that BSM continues to see in Georgia’s mortgage landscape,” said Greg Hart. Backed by BSM’s core values of community, commitment, cohesion, and commendation, it is BankSouth Mortgage’s goal for every customer to experience mortgage excellence. BankSouth Mortgage makes the process incredibly easy and it starts with the application through ...

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We are so grateful to have earned the trust and confidence of our customers and referral partners and are honored to again be named “Lender of the Year” by Atlanta Agent Magazine. The relationships that we build and support in the real estate community are the cornerstone of our success. We strive to provide consistent, professional and stellar service to our referral partners. Kim Nelson, Chief Executive Officer of BankSouth Mortgage observes, “We work every single day to apply our core values, Be Ready, Be Responsive and Be Respectful to every interaction we have.” BankSouth Mortgage looks forward to offering unparalleled service to our treasured referral partners and looks forward to meeting more during 2019.

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BankSouth Mortgage is pleased to announce that D.C. Aiken has recently joined BankSouth Mortgage as Vice President, Producing Production Manager. D.C. Aiken, a 44-year resident of the Metro Atlanta Area, graduated from the College of William and Mary with a BA in Economics. With more than 30 years of experience in the mortgage business, he has a solid understanding of the local real estate market and knows how to find the best mortgage financing solution to fit your specific needs. “D.C.’s commitment to quality and superior customer service has been widely known throughout the Atlanta area for decades” says Kim Nelson, Chief Executive Officer, BankSouth Mortgage.  “We are delighted that he is joining our team and look forward to seeing him continue to set the standard for mortgage origination in our industry”. D.C. has earned a position of high esteem for his outstanding sales performance. He has been the recipient of the Mortgage Bankers Association of Georgia’s Diamond and Platinum Awards and named in the Nation’s Top 50 Mortgage Originators by Mortgage Originator magazine. Having personally closed more than $1 billion in loan transactions for customers throughout the southeastern United States, his knowledge and expertise makes the mortgage process smooth and hassle-free. DC is active in his community, former Vice Mayor for the City of Alpharetta, and is Director of Baseball for Holy Innocents’ High School.   D.C. Aiken Vice President, Producing Production Manager Email:  dcaiken@banksouth.com p: (770) 596-6746 f: (678) 840-2132 NMLS: 658790

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